Cancellation & Holds Policy

CANCELLATION POLICY

 

Gym Membership Cancellation Policy

At Speed Mechanics, we value our members and strive to provide the best possible training experience. We understand that circumstances may arise when you need to cancel your membership. To ensure a smooth cancellation process, we have established the following cancellation policy:

 

Minimum Commitment Period:

To be eligible for membership cancellation, members must complete an initial commitment period of 90 days from their start date. This commitment period does not include any time during which their membership was on hold.

 

Notice Period:

After the initial 90-day commitment period, you can cancel your membership with a minimum of 28 days’ notice. This means that you must inform us of your intent to cancel at least 28 days before your next billing cycle.

 

Billing During the Notice Period:

If you cancel your membership within the 28-day notice period, you will still be billed for the upcoming billing cycle. This charge is non-refundable and covers access to our facilities and services during the notice period.

 

Cancellation Process:

To initiate the cancellation process, please follow these steps:

1. Visit our gym in person and fill out a Membership Cancellation Request form at the front desk. Alternatively, you can request a cancellation form via email by contacting [email protected].

2. Complete all required fields on the form, including your name, contact information, reason for cancellation, and service feedback.

3. Sign and date the form to confirm your request.

4. Submit the completed form to the gym staff at the front desk.

Effective Cancellation Date:

Your membership will be canceled on the last day of the 28-day notice period, as long as you have submitted the cancellation request within the required timeframe. You will not be billed for any future billing cycles after this date.

 

Confirmation of Cancellation:

Once your cancellation request has been processed, you will receive a confirmation email within 5 business days. This email will serve as proof of your membership cancellation.

 

Membership Hold Option:

If you anticipate needing a temporary break from your membership during or after the initial 90-day commitment period, we also offer a membership hold option. You can request to hold your membership for a specific duration (minimum hold period may apply) without canceling it entirely. Please inquire at the front desk for more information on this option.

We appreciate your understanding of our cancellation policy, which is designed to allow us to manage our resources efficiently while providing you with exceptional service throughout your membership period. If you have any questions or require further assistance, please do not hesitate to contact our customer service team at 778-200-8060 or [email protected].

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HOLDS POLICY

Gym Membership Holds Policy

At Speed Mechanics, we understand that life can sometimes get in the way of your training routine. To accommodate your needs, we offer a membership hold option. Please review the following holds policy:

 

Notice and Duration:

1. To request a membership hold, you must provide a minimum of 2 weeks (14 days) notice before the desired hold start date.

2. Members can hold their membership for a minimum of 2 weeks and a maximum of 90 days during each hold period.

 

Maximum Holds:

1. Members are allowed a maximum of 3 membership holds per calendar year.

2. The cumulative total of all hold periods within a single calendar year cannot exceed 180 days. This means that if you’ve already held your membership for a total of 180 days in a calendar year, you will not be eligible for any additional holds until the next calendar year.

Hold Requests:

To request a membership hold, please follow these steps:

1. Contact our gym staff in person and they will send you our Hold Request form or fill it out on our website at least 14 days before the desired hold start date.

2. Provide your full name, contact information, the start date of the hold, the end date of the hold (within the 14 to 90-day range), and a reason for the hold.

3. Our staff will confirm the hold request and provide you with written confirmation, including the start and end dates of your hold.

End of Hold Period:

At the end of your approved hold period, your membership will automatically reactivate, and your regular billing cycle will resume. There is no need to contact us to reactivate your membership.

Exceptions:

In case of medical conditions or other exceptional circumstances, we may consider extending or adjusting your hold period. Please contact our gym management for assistance with such requests.

Hold Charges:

During the hold period, you will not be billed for your regular membership dues. However, any additional services or fees, such as personal coaching sessions or treatment via Continuum Health Centre, will not be included in your hold and must be paid separately if utilized during the hold period.

We hope this membership holds policy allows you the flexibility you need while maintaining your commitment to yourself and your training goals. If you have any questions or require further information, please do not hesitate to contact our customer service team at 778-200-8060 or [email protected].

Thank you for choosing Speed Mechanics as your training partner. We look forward to helping you achieve your athletic, health, and wellness goals.